Updated: November 29, 2021. See this twitter thread for details.
Recommended 2022 Resource
As I figure out if I want to keep up with the content below, I suggest you check out this comprehensive and fun resource from User Interviews “The 2022 UX Research Tools Map”.
Whether you call it user experience, customer experience, human experience, or simply ‘trying to understand if anyone wants-or-can-use the thing we’re making’ – if you’re reading this, you probably appreciate the importance of iterative user research and usability testing.
This work has historically been the domain of User Experience (UX) professionals, but it is also becoming the standard practice for any cross-functional team developing products and services for buyers and end-users.
I’ve created a running list of all the UX Research and UI Testing platforms I’m aware of in an Airtable database. The live-updating list is embedded below for your reference. I have only used some of these solutions. If you are interested in my opinion or think I missed anything, please get in touch via email or on Twitter.
The Airtable list is simple in format and has a direct link to the product’s website. I do not expect that this is enough information to help you decide which tool(s) to choose.
There are lots of great product reviews already out there. If you find a tool of interest, I’m sure you are a quick Google search away from a detailed article or comparison.
Enjoy improving your ideas for – and implementations of – products and services by getting to know your prospects and customers!
Other UX Reading on the Web
- The User Experience Research Field Guide by User Interviews
- The 2020 UX Research Tools Map by User Interviews
- The State of UX in 2020 by UX Collective
- Moves to Modern Research: A New Maturity Model for User-Centric Organizations by dscout
- Designer-PMs are the next unicorns on UX Collective
Illustrations: co creation workshop, cross-platform, and feedback by Yu luck from the Noun Project