Connecting The Dots & Inspiring Innovation

James Young is an experienced digital solutions strategist who enjoys collaborating with teams of curious people to envision and launch successful B2B and B2C products.

SS&C Technologies

2018 – Present

Director of User Experience

As a strategic-minded design and product leader, I bring decades of experience driving significant innovation and growth in the B2B and B2C sectors. I excel in working closely with cross-functional teams to deliver marketable solutions that harmoniously blend business objectives with desired customer and user outcomes.

I’m a Director of User Experience Design at the global enterprise financial services and healthcare operations company SS&C Technologies. My present focus is within the Health Solutions Technology for Payers and Providers group, with preceding responsibilities to the Institutional and Investment Management (I&IM) group.

I also contribute as an advisor to our broader business areas, including our Artificial Intelligence (AI), Workflow & Robotic Process Automation (RPA), Enterprise Cloud Services, and Corporate Marketing.

SS&C Enters into Joint Venture named DomaniRx

SS&C: Health

2021 – present
UX Design Director working with internal teams and partners on R&D and modernization efforts related to a new cloud-native, API-driven claims adjudication platform.

SS&C Technologies company website 2023

SS&C: Corporate

2021 – 2022
Creative Director collaborating with internal marketing teams to establish the information architecture, UI standards, and art direction of the latest company and investor websites.

SS&C Aloha streamlines investment and portfolio management operations

SS&C: Investment Operations

2018 – 2021
UX Design Director for SS&C Aloha, an advanced cloud-native, zero-footprint investment operations platform that supports front, middle and back office on a single system.

Guidea – A Theresa Neil Design Company

2016 – 2018

Creative Director

I was the UX Design lead on multiple client projects, paired with a UX Research specialist, to serve as the core project team that worked directly with client resources to establish the early strategic project goals and scope.

Notable client engagements:
Deserve, Washington State Employees Credit Union (WSECU), Ascension Seton Medical, YotScale, Oniqua, Epson, and Amgen.

Guidea website

Pingup

2012 – 2016

Creative Director

As an early teammate, I helped establish the startup’s strategic direction by executing UX Research and Designing multiple iterations of their consumer web and mobile native apps to validate Product-market Fit.

I led the design of a white-label UI framework powered by Pingup’s booking API used by multiple search partners, including Microsoft Bing & YP. I also co-authored a patent on the use of ‘chatbots’ for booking appointments.

Pingup booking API

Earlier Experience

1997 – 2012

I have worked in-house at companies, as a freelance consultant, and at design agencies over the decades. Here’s a sampling of past client engagements. Learn more about my background, or contact me.

PayPal
Promtetrika
Adobe
IHS Markit
InterSystems
Unica
Paydiant
NFPA
LLS.org
Monitor Deloitte