Connecting The Dots & Inspiring Innovation
James Young is an experienced design leader who enjoys collaborating with teams of curious experts to envision and launch successful B2B and B2C digital products.
2018 – Present
Director of User Experience
As a strategic-minded design and product leader, I bring decades of experience driving significant innovation and growth in the B2B and B2C sectors. I excel in working closely with cross-functional teams to deliver marketable solutions that harmoniously blend business objectives with desired customer and user outcomes.
I’m a Director of User Experience Design at the global enterprise financial services and healthcare operations company SS&C Technologies. My present focus is within the Health Solutions Technology for Payers and Providers group, with preceding responsibilities to the Institutional and Investment Management (I&IM) group.
I also contribute as an advisor to other business areas, including our Artificial Intelligence (AI), Workflow & Robotic Process Automation (RPA), Enterprise Cloud Services, and Corporate Marketing teams.
2021 – present
UX Design Director working with internal teams and partners on R&D and modernization efforts related to a new cloud-native, API-driven claims adjudication platform.
2021 – 2022
Creative Director collaborating with internal marketing teams to establish the information architecture, UI standards, and art direction of the latest company and investor websites.
Guidea – A Theresa Neil Design Company
2016 – 2018
I was the UX Design lead on multiple client projects, paired with a UX Research specialist, to serve as the core project team that worked directly with client resources to establish the early strategic project goals and scope.
Notable client engagements:
Deserve, Washington State Employees Credit Union (WSECU), Ascension Seton Medical, YotScale, Oniqua, Epson, and Amgen.
2012 – 2016
As an early teammate, I helped establish the startup’s strategic direction by executing UX Research and Designing multiple iterations of their consumer web and mobile native apps to validate Product-market Fit.
I led the design of a white-label UI framework powered by Pingup’s booking API used by multiple search partners, including Microsoft Bing & YP. I also co-authored a patent on the use of ‘chatbots’ for booking appointments.