Connecting The Dots & Inspiring Innovation
James Young is an experienced digital product strategist who enjoys collaborating with teams of curious people to envision and launch successful B2B and B2C solutions.
Paysign
September, 2024 – April 2025
Vice President of User Experience Design
As Vice President of User Experience Design, I led the front-end experience vision for new products focused on modernizing internal operations and enabling innovation to support a rapidly scaling customer base.
I collaborated closely with stakeholders across our Financial Services and Patient Affordability verticals to enhance both B2B and B2C applications, ensuring a consistent and coherent user experience across platforms.
Additionally, I championed the use of AI-powered design and code tools to accelerate ideation and prototyping, to streamline internal product design-to-development workflows.
SS&C Technologies
2018 – 2024
Director of User Experience Design
SS&C Technologies is a global enterprise financial services and healthcare operations company. My role spanned multiple areas, including the Health Solutions Technology for Payers and Providers group and the Institutional and Investment Management group.
I also advised on cross-group business initiatives such as Artificial Intelligence, Workflow, RPA, Enterprise Cloud Services, and Corporate Marketing. Key projects included leading product experience strategy for cloud-native Pharmacy and Medical claims adjudication platforms and the moderized financial solution SS&C Aloha.
Guidea – A Theresa Neil Design Company
2016 – 2018
Creative Director
I was the UX Design lead on multiple client projects, paired with a UX Research specialist, to serve as the core project team that worked directly with client resources to establish the early strategic project goals and scope.
Notable client engagements:
Deserve, Washington State Employees Credit Union (WSECU), Ascension Seton Medical, YotScale, Oniqua, Epson, and Amgen.
Pingup
2012 – 2016
Creative Director
As an early teammate, I helped establish the startup’s strategic direction by executing UX Research and Designing multiple iterations of their consumer web and mobile native apps to validate Product-market Fit.
I led the design of a white-label UI framework powered by Pingup’s booking API used by multiple search partners, including Microsoft Bing & YP. I also co-authored a patent on the use of ‘chatbots’ for booking appointments.
Earlier Experience
1997 – 2012
I have worked in-house at companies, as a freelance consultant, and at design agencies over the decades. Here’s a sampling of past client engagements. Learn more about my background, or contact me.
