Connecting The Dots & Inspiring Innovation
James Young is an experienced digital product strategist who enjoys collaborating with teams of curious people to envision and launch successful B2B and B2C solutions.
Paysign
September, 2024 – Present
Vice President of User Experience Design
I’m excited to have recently joined the product team at Paysign.
Paysign is a leading financial services provider uniquely positioned to provide technology solutions tailored to the healthcare industry that enable prepaid card programs and integrated payment processing services designed to reward consumers, clients, partners, and employees.
Paysign offers solutions for businesses across all industries, including pharmaceutical, healthcare, hospitality, and retail.
SS&C Technologies
2018 – 2024
Director of User Experience Design
SS&C Technologies is a global enterprise financial services and healthcare operations company. My role spanned multiple areas, including the Health Solutions Technology for Payers and Providers group and the Institutional and Investment Management group.
I also advised on cross-group business initiatives such as Artificial Intelligence, Workflow, RPA, Enterprise Cloud Services, and Corporate Marketing. Key projects included leading product experience strategy for cloud-native Pharmacy and Medical claims adjudication platforms and the moderized financial solution SS&C Aloha.
Guidea – A Theresa Neil Design Company
2016 – 2018
Creative Director
I was the UX Design lead on multiple client projects, paired with a UX Research specialist, to serve as the core project team that worked directly with client resources to establish the early strategic project goals and scope.
Notable client engagements:
Deserve, Washington State Employees Credit Union (WSECU), Ascension Seton Medical, YotScale, Oniqua, Epson, and Amgen.
Pingup
2012 – 2016
Creative Director
As an early teammate, I helped establish the startup’s strategic direction by executing UX Research and Designing multiple iterations of their consumer web and mobile native apps to validate Product-market Fit.
I led the design of a white-label UI framework powered by Pingup’s booking API used by multiple search partners, including Microsoft Bing & YP. I also co-authored a patent on the use of ‘chatbots’ for booking appointments.
Earlier Experience
1997 – 2012
I have worked in-house at companies, as a freelance consultant, and at design agencies over the decades. Here’s a sampling of past client engagements. Learn more about my background, or contact me.
