James Young

I’m a dedicated creative professional with three decades of experience in design and product strategy.

I’ve worked as an individual contributor and a design leader across in-house teams and consultancies. I aim to inspire innovation, where business goals align with the customer’s desired outcomes.

My range of experience has cultivated an agile mindset of collaboration and results. I strive to work with diverse groups of talented people worldwide on initiatives that include: Research, Strategy, Ideation, Technical Exploration, Creative Problem Solving, and Design-to-Development Implementation.

James Young - design leader

Professional Design Skills

Customer & User Research

Agile Inspired Design-to-Development Approach

Business & Product Innovations

Design Team Management

Design Thinking & Prototyping

User Interface Design Systems

Branding & Marketing Strategy

Heuristic Evaluation & Usability Testing


I’m a Director of User ExperienceDesign at the global financial services and healthcare technology company SS&C Technologies, Inc. My current focus is within the Health Solutions Technology for Payers and Providers group, with preceding responsibilities to the I&IM (Institutional and Investment Management) group. I also contribute as an advisor to the Enterprise Services and Corporate Marketing teams.

I’ve had the privilege of working with and learning from many amazing people at companies of all sizes and stages in the technology, finance, and healthcare sectors (B2C, B2B). Some are listed below.

Adobe Systems Incorporated
Agenda Hero
Carbon Design Systems
Center for Data Quality (C4DQ)
Commonwealth Capital
IHS Markit (formerly Global Insight)
InterSystems Corporation

The Leukemia & Lymphoma Society®
Millennial Media
Monitor Group
National Fire Protection Association
Percussion Software
Pingup (patent co-inventor)
PopUp Play Inc.

RingMaster Software
Rum Bar Records
Seton Healthcare
Student Universe
Theresa Neil + Guidea
University Federal Credit Union
Unica Corporation
XL Capital